Last Updated: October 5, 2024
At DropServicingSites.com, we are committed to providing you with high-quality digital services and a smooth, hassle-free experience. Due to the nature of our services, we do not offer refunds for any work once it has begun or been completed. However, we want to ensure your satisfaction and are committed to resolving any issues or concerns you may have with our services.
This Return & Refund Policy explains how we handle refunds, revisions, and cancellations. Please read it carefully before purchasing any services from DropServicingSites.com.
1. No Refund Policy
Due to the nature of digital products and services, once a project has started, we do not offer refunds on any purchased services. This includes, but is not limited to:
- Website development
- Custom design
- Installation and integration of WordPress themes, plugins, and features
- Any other digital services provided
2. 100% Satisfaction Guarantee with Unlimited Revisions
We offer a 100% satisfaction guarantee on all our services, with unlimited revisions to ensure that you are completely happy with the final product. If you are not satisfied with the initial design or delivery, we will work with you to make the necessary revisions until your expectations are met.
To ensure that the revisions align with your vision and expectations, we require that you provide clear feedback and necessary details regarding the changes you need. We aim to deliver a product that fully meets your specifications.
3. Revisions Policy
We are happy to make revisions to your website or service until you are fully satisfied. Our revision policy includes:
- Unlimited revisions on the project until you are completely satisfied with the final outcome.
- Revisions must be requested within the scope of the original project agreement. Major modifications or customizations beyond the initial agreement may be subject to additional charges.
- If the project is substantially different from the agreed-upon scope, we reserve the right to consider those changes as a new project and provide a new proposal.
4. Cancellation Policy
You have the right to cancel your project at any time during the development process. However, please note that:
- If the cancellation occurs after the project has started, no refund will be issued.
- If you cancel the project before it has started, we will review your cancellation request and may issue a partial refund at our discretion, depending on the stage of the project and the work already completed.
- For ongoing support and maintenance requests, cancellations will be handled in accordance with the original support and maintenance agreement.
5. Issues That Are Not Eligible for Refunds
The following issues are not eligible for a refund:
- Delays caused by the client: Any delay in receiving required information, materials, or approvals from the client that causes delays in the project are not grounds for a refund.
- Change of mind: If you simply change your mind or no longer wish to proceed with the project, this does not entitle you to a refund.
- Miscommunication or misunderstandings: We encourage clear communication, and revisions or dissatisfaction due to unclear or insufficient information at the outset of the project will not result in a refund.
- Client neglect: If the client fails to adhere to timelines, provide requested information, or respond in a timely manner, and this impacts the progress of the project, this is not grounds for a refund.
6. Technical Support and Maintenance
Our services include 3 months of free technical support and maintenance following the completion of the project. This support covers minor bug fixes, updates to themes and plugins, and troubleshooting of any technical issues that arise during this period. After the 3-month period, any support or maintenance services will be subject to additional fees.
Please note that:
- Our support does not cover major changes, customizations, or additional features that were not part of the original project scope.
- Technical support and maintenance do not constitute grounds for a refund; however, we will work with you to ensure that any technical issues are promptly addressed.
7. How to Request Revisions or Report Issues
If you are not satisfied with any aspect of our service or would like to request revisions, please contact us via email at [email protected] or through the live chat feature on our website. Please provide clear and detailed feedback on the issues you would like addressed, and we will work with you to resolve them as quickly as possible.
8. Contact Us
If you have any questions or concerns regarding this Return & Refund Policy, or if you wish to request revisions, please do not hesitate to contact us:
- Email: [email protected]
- For Queries: [email protected]
- General Inquiries: [email protected]
9. Agreement to Terms
By purchasing services from DropServicingSites.com, you agree to this Return & Refund Policy and the Terms & Conditions of our website. You acknowledge that you understand the policy, and by proceeding with your purchase, you are agreeing to the conditions outlined above.
Thank you for choosing DropServicingSites.com. We value your business and are committed to providing the best possible service and experience.