Last Updated: October 5, 2024
At DropServicingSites.com, we understand the importance of delivering high-quality, fully functional websites on time. Our commitment to timely delivery ensures that you receive a website that meets your specifications, built with the latest WordPress tools and technologies. This Delivery Policy outlines the timeframes, procedures, and responsibilities for the delivery of our services.
Please read this policy carefully to understand how we manage project timelines and delivery expectations.
1. Delivery Timeframe
The estimated delivery time for your website is between 7 to 14 days from the date we receive all required information, materials, and approvals from you, the client. The timeline may vary depending on the complexity of the project and the responsiveness of the client in providing necessary information and approvals.
Factors That Affect Delivery Time:
- Project Complexity: Simple, template-based websites may be delivered faster than highly customized or complex projects.
- Client Response Time: The timely provision of required materials, feedback, and approvals from the client will ensure that the project progresses as planned.
- Additional Customizations: Custom features, integrations, or additional requests beyond the initial scope of work may increase the delivery time.
If the project scope or delivery time changes, we will notify you in advance.
2. What We Need from You for Timely Delivery
To ensure the timely delivery of your website, we require the following from you at the start of the project:
- Website Brief: A detailed description of the project, including your goals, target audience, features, and any specific design preferences.
- Content: All necessary content such as text, images, videos, logos, and any other media you want to include on the website.
- Domain and Hosting Details: If you already have a domain and hosting, provide the necessary login credentials for us to set up the website.
- Design Preferences: Any reference websites, color schemes, or design elements you want to incorporate.
- Approval for Design/Development Phases: As we progress with the development of your website, we may need your approval at various stages. Prompt feedback is essential to maintain the project schedule.
3. Delivery Method
Upon completion of your website, we will deliver the final product to you via the following methods:
- Live Website: If hosting is provided by you or if we assist with setting up your hosting and domain, the website will be transferred to the live environment and made accessible at your provided domain name.
- Client Access: You will be given full access to the WordPress dashboard where you can manage and update your site.
- Documentation: We will provide documentation and guidance for managing basic site functions, such as editing content, updating plugins, and accessing the backend of your website.
- Backup and Transfer: If required, we can provide a backup of the website in a downloadable format for future use or site transfer purposes.
4. Post-Delivery Support
We offer 3 months of free technical support and maintenance after the delivery of your website. This includes:
- Fixing any technical issues or bugs.
- Assisting with updates for themes, plugins, or WordPress versions.
- Addressing any post-launch queries or concerns.
Please note that:
- Support: This free support covers minor updates and bug fixes. Major changes, additions, or customizations that are not part of the original project scope will be subject to additional charges.
- Maintenance: During this 3-month period, we provide regular maintenance services like plugin updates and security checks. After this period, maintenance services will be available at an additional cost.
5. Delivery Timeline for Custom Requests or Add-ons
If you request additional features, design changes, or customizations after the project has started, we will provide you with a revised timeline for delivery. The new timeline will depend on the complexity of the requested changes and how they impact the overall project.
Custom requests that fall outside the scope of the original project may require an additional fee, and these requests may extend the delivery timeframe.
6. Delays in Delivery
While we strive to meet our delivery timeframes, certain circumstances may cause delays, including:
- Client Delays: Delays in providing required information, materials, or approvals.
- Unforeseen Issues: Technical problems, such as hosting or domain-related issues, server downtime, or technical incompatibilities.
- Customizations: If the project scope is significantly changed or expanded, this may extend the project delivery time.
In the event of a delay, we will notify you as soon as possible and provide an updated delivery estimate.
7. Project Milestones and Phases
For larger or more complex projects, we may break the project into several milestones or phases. Each phase will require client approval before moving on to the next step. You will receive progress updates throughout the development process, and we encourage open communication to ensure we’re meeting your expectations at every stage.
8. Client Responsibilities for Timely Delivery
To help ensure that your project is completed within the estimated timeframe, it is important that you:
- Provide all requested materials and content as soon as possible.
- Respond promptly to our requests for feedback, approval, or additional information.
- Communicate any changes to the project scope or specifications in a timely manner.
9. Changes to Delivery Date
If a delivery delay occurs due to any of the following, the delivery date may need to be extended:
- Client-requested changes: Any changes to the project after work has started may impact the delivery schedule.
- Unforeseen technical issues: Server or hosting issues, plugin conflicts, or other technical difficulties may cause delays.
- Force Majeure: Events beyond our control, such as natural disasters, pandemics, or other emergencies, may affect our ability to deliver on time.
10. Contact Us
If you have any questions about our delivery process or need to discuss your project’s timeline, please feel free to contact us:
- Email: [email protected]
- For Queries: [email protected]
- General Inquiries: [email protected]
11. Agreement to Terms
By purchasing services from DropServicingSites.com, you acknowledge that you have read, understood, and agreed to this Delivery Policy and the Terms & Conditions of our website.
We appreciate your business and are committed to delivering top-quality websites in a timely manner. Thank you for choosing DropServicingSites.com!